Terms & Conditions

Please note the following details with regard to your quote/order
1. As Per Invoice Amount
2. Excludes delivery (unless prior arrangement made)
3. Valid for 14 days unless otherwise stated

Lead-time (As quoted but dependant on:)
a. Receipt of official order
b. Receipt of payment in full
c. Approval of artwork

Order information
1. Should you accept a quote, please advise us so in writing, either by replying to the official quote e-mail with all necessary invoicing details or by sending through an official purchase order, including pricing.
2. Once we receive your acceptance / PO and billing information, you will be sent an order confirmation email.
3. Please make deposit/payment ASAP so that we can commence order process.
Please note: no artwork or manufacturing will be started without the deposit being received

General
Once stock has been collected / delivered from / by 24th Floor, we have no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.
Whilst every effort has been made to fulfill all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded. 24th Floor cannot accept returns on incorrect items which have already been branded regardless of whether it’s 24th Floor’s fault or not.
It may take up to a week to carefully check the stock that is returned and once we are satisfied that stock is fit for resale we will issue the refund or credit note
In the case of stock being sent by courier to regions outside of JHB (i.e. Durban, CT etc), clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
Once an order on memory sticks has been collected from us, we unfortunately cannot accept a return on it
About Delivery
Delivery times quoted are estimates and are not binding on 24th Floor Sales until the job is in production.
Delivery Prices will be quoted on an individual job basis.
Damaged or missing products need to be advised in writing to your Creative Brands account sales representative within 48 hours of receiving the goods.
Goods delivered in damaged packaging or the external box shows proof of being tampered with, needs to be indicated on the delivery slip when signing for the delivery of the goods. This must be forwarded to 24th Floor Sales within 48 hours and if possible, a picture to be forwarded of the damaged packaging.
If items have to be re-delivered because they were refused, undeliverable or unclaimed due to incorrect address details provided by the client, the client will be billed and held liable for any additional delivery costs.
RETURN POLICY
It is ultimately the sole responsibility of the purchaser to determine that the goods purchased are suitable for the purposes of intended use.
No items will be returned or exchanged unless prior written authorization has been obtained from 24th Floor Management within 48 hours of delivery / collection.
We will not accept branded goods for exchange.
Samples: No refunds/exchanges after 7 days of purchase.
Orders: All non-faulty returns/exchanges will be subject to a handling fee of 25% the total amount of the invoice.
Under no circumstances may goods be returned to any of our physical addresses without prior written arrangement or invoice

CANCELLATION POLICY
Written order (faxed or by email) constitute a binding contract and are legally enforceable.
Once an order has been emailed or faxed, cancellations for that order will only be entertained if no branding has taken place and will be subject to a 15% handling and admin fee and R350-00 per layout if a layout was created; No cancellations of order will be accepted on any branded items.
Any order is subject to cancellation by 24th Floor due to Acts beyond their control including but not limited to: inability to secure materials, supplies or power, riots strikes, lockouts, labour disputes, civil disturbance, war, acts of God, fire.
Orders that have been branded and remain uncollected for 30 days will be given to charity.
PRIVACY POLICY
This privacy policy sets out how 24th Floor uses and protects any information that you give 24th Floor when you use this website.

24th Floor is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
24th Floor may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 July 2012.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@24thfloor.co.za
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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